Comcast Xfinity Cable Modem Activation
new one of the latest (Nov 14, 2017) activated by a technician on site. then anytime one would open Safari 10.0.1 the Activation page comes up and can not be gotten rid of. 2 hours on phone with Comcast Xfinity and they had no idea how to fix a problem they caused.
Tried deleting cookies from both Xfinity and Comcast, did not work
Fabulous Applecare support suggested removing the Homepage under general preferences. Restart Safari and that worked.
Seems like the code on the modem overrides the Safari setting. Just like any hacker would do!
Plus they don't document it. Or train their support people.
This was after 12 hours on the phone and 5 technician visits over the past few months because they obsoleted the Motorola Surfboard modem without telling me. And then later, they changed video encoding codecs thus obsoleting my Moxi DVR. Again without telling me.
Kind of stupid since they know what equipment I have installed and cheerfully take my $185 per month.
Very poor end of product life planning.
new one of the latest (Nov 14, 2017) activated by a technician on site. then anytime one would open Safari 10.0.1 the Activation page comes up and can not be gotten rid of. 2 hours on phone with Comcast Xfinity and they had no idea how to fix a problem they caused.
Tried deleting cookies from both Xfinity and Comcast, did not work
Fabulous Applecare support suggested removing the Homepage under general preferences. Restart Safari and that worked.
Seems like the code on the modem overrides the Safari setting. Just like any hacker would do!
Plus they don't document it. Or train their support people.
This was after 12 hours on the phone and 5 technician visits over the past few months because they obsoleted the Motorola Surfboard modem without telling me. And then later, they changed video encoding codecs thus obsoleting my Moxi DVR. Again without telling me.
Kind of stupid since they know what equipment I have installed and cheerfully take my $185 per month.
Very poor end of product life planning.
